Privacy Policy

Last updated: 7/1/25

This Privacy Policy describes how ToolBelt, LLC ("ToolBelt", "we", "us") collects, uses, and protects information when you use our website and the ToolBelt application (the "Service"). By using the Service you agree to the practices described here.

1. Information we collect

Information you provide

  • Account information — name, email address, password, and organization details you enter when you sign up or invite teammates.
  • Content — work orders, assets, documents, images, and other data you and your team create in the Service.
  • Billing information — handled by our payment processor; we do not store full card numbers on our servers.
  • Communications — messages you send us via chat, email, or support requests.

Information collected automatically

  • Usage data — pages viewed, features used, and actions taken within the Service.
  • Device and log data — IP address, browser type, operating system, and timestamps.
  • Cookies — used to keep you signed in and to understand how the Service is used. See "Cookies" below.

2. How we use information

We use the information we collect to:

  • Provide, maintain, and improve the Service;
  • Authenticate users and secure accounts;
  • Process payments and manage subscriptions;
  • Respond to support requests and communicate with you about your account;
  • Detect, prevent, and address technical issues, fraud, or abuse;
  • Comply with legal obligations.

3. How we share information

We do not sell your personal information. We share information only as needed to operate the Service:

  • Service providers — hosting, payment processing, analytics, and customer support tools that process data on our behalf under confidentiality obligations.
  • Within your organization — content you create is visible to other members of your ToolBelt organization according to their permissions.
  • Legal requirements — when required by law, regulation, or valid legal process.
  • Business transfers — in connection with a merger, acquisition, or sale of assets, subject to this Policy.

4. Data retention

We retain your information for as long as your account is active or as needed to provide the Service. You can export your data at any time. After you cancel, we delete or anonymize personal data within a reasonable period, except where retention is required for legal, accounting, or security purposes.

5. Security

We use industry-standard safeguards to protect your information, including encryption in transit and access controls. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

6. Your rights

Depending on where you live, you may have the right to access, correct, export, or delete your personal information, and to object to or restrict certain processing. To exercise these rights, contact us at privacy@usetoolbelt.com.

7. Cookies

We use cookies and similar technologies to keep you signed in, remember preferences, and measure usage. You can control cookies through your browser settings; disabling them may affect how the Service works.

8. Children's privacy

The Service is not directed to children under 16, and we do not knowingly collect personal information from them.

9. International users

We process and store information in KY/US. If you access the Service from elsewhere, you consent to the transfer and processing of your information there.

10. Changes to this Policy

We may update this Policy from time to time. We will post the revised version here and update the "Last updated" date. Material changes will be communicated through the Service or by email.

11. Contact us

Questions about this Policy? Email us at privacy@usetoolbelt.com.